Refund policy

Last updated: 12 October 2026

This Shipping Policy applies to orders placed through Leandri Vermaak Art.

Where We Ship

We ship to the countries and regions made available during checkout.

Product availability may differ depending on your location because different products are fulfilled by different production partners.

If your country is not available during checkout, please contact admin@leandrivermaakart.com before placing an order.

South African Orders

Orders delivered within South Africa may be produced or fulfilled by local South African suppliers, printers, couriers or directly by Leandri Vermaak Art.

The fulfilment method depends on the product ordered.

International Orders

International orders may be produced and shipped through third-party print and fulfilment partners, including Gelato and Printify, as well as their production partners.

This means that your product may be manufactured and shipped from a country different from South Africa.

The production location is normally selected according to product availability, delivery destination and the fulfilment network available for the order.

Processing and Fulfilment Times

Processing times vary according to the type of product.

Print-on-demand products must be manufactured before dispatch.

Original artwork may require preparation and protective packaging before shipment.

Commissioned artwork follows the timeframe agreed with the customer as part of the commission process.

Where an estimated production, dispatch or delivery timeframe is shown on the product page or during checkout, that estimate forms part of the expected fulfilment timeframe for your order.

Unless a different timeframe has been disclosed and agreed with you, orders will be fulfilled within the period required by applicable law.

Delivery Estimates

Delivery estimates are estimates rather than guaranteed arrival dates unless we have expressly agreed otherwise in writing.

Delivery may be affected by circumstances outside our control, including courier delays, customs processing, severe weather, public holidays, strikes, peak shopping periods or disruptions affecting fulfilment partners.

Where we become aware of a material delay affecting your order, we will make reasonable efforts to inform you.

Shipping Costs

Shipping costs are calculated or displayed during checkout where applicable.

Shipping charges can vary according to:

Delivery destination
Product type
Package size and weight
Fulfilment location
Shipping method

You will have an opportunity to review applicable shipping charges before completing your purchase.

Multiple Packages

If your order contains products produced by different suppliers or fulfilment locations, your order may arrive in more than one package.

Packages may arrive on different days and may have separate tracking numbers.

Tracking

Tracking information will be provided where available.

Please allow time for tracking information to update after a shipping label has been created.

Customers are responsible for monitoring available tracking information and making reasonable arrangements to receive their parcels.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate delivery address.

Please check your shipping details carefully before completing your order.

If you discover an error, contact admin@leandrivermaakart.com immediately.

We cannot guarantee that an address can be changed after an order has entered production or been dispatched.

If a parcel is returned because the customer supplied an incorrect or incomplete address, reasonable additional shipping or fulfilment charges may apply before the parcel can be resent, subject to applicable law.

Unclaimed or Refused Parcels

Customers are responsible for making reasonable arrangements to accept delivery.

If a parcel is returned because it was refused, left unclaimed or could not be delivered for reasons attributable to the customer, reasonable costs already incurred may be deducted or charged where permitted by law.

If you would like an eligible order to be resent, additional shipping charges may apply.

Lost Packages

If your package appears to be lost in transit, please contact admin@leandrivermaakart.com.

We may need to open an investigation with the courier or fulfilment provider.

A package will only be treated as lost once the relevant courier or fulfilment provider has completed its investigation or where the circumstances otherwise reasonably establish that the shipment has been lost.

Where an order is confirmed as lost, we will provide the remedy required under applicable law and, where appropriate, arrange a replacement or refund.

Parcels Marked as Delivered

If tracking shows that your parcel has been delivered but you cannot locate it, please:

Check around the delivery location.
Check with other members of your household or workplace.
Check with neighbours where appropriate.
Contact the courier using your tracking information.

If the parcel still cannot be located, contact us promptly and we will assist with the courier investigation where reasonably possible.

A tracking status of “delivered” does not automatically remove any rights you may have where there is evidence that delivery did not actually occur.

Customs, Duties and Import Taxes

International orders may be subject to import duties, customs fees, taxes, VAT, brokerage charges or handling fees imposed by the destination country.

Unless expressly stated at checkout as included, these charges are not included in the purchase price or shipping fee and are the responsibility of the customer.

Leandri Vermaak Art does not control customs authorities and cannot guarantee whether charges will be imposed or what the amount will be.

Customers are responsible for checking import requirements applicable in their country before ordering.

If a parcel is refused because of customs charges, reasonable costs arising from the refusal or return may be deducted from any refund where permitted by law.